From airport check-in our bags were checked onto the plane and we didn't see them again until they were delivered inside our hotel room at Harrah's Gulf Coast. My first time participating in a charter and was a little hesitant but everything went amazingly smooth. Just enjoyed a great charter from Knoxville TN to Harrah's Gulf Coast. The worse thing, however, was a musty smell in our room - we complained but it was never dealt with.… I used the hot tub only because the “heated” pool was (as a fellow guest called it) an ice bath. We informed front desk and they apologized and said they would order them - an hour later still no towels and my spouse had to go to room to get a towel. Weather was far from ideal but we went to the pool one afternoon and while it was open, no pool towels were set out. The hotel staff could not figure out why we had this problem. Finally we had to log in and select the premier internet at $10 per day but did get a credit. However after that we got message that we had exceeded our device limit even though we had not. A few examples - the first night 5he Wi-Fi in room worked great for the 2 device limit. The hotel is nicely located and the staff was friendly - one front desk person went out of her way to be helpful but follow thru by others was poor. We spent three nights in October and came away disappointed.

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